HOW DO I...
MAKE AN APPOINTMENT?
The practice runs an appointment system. You can make an appointment
at the surgery or by telephone during the normal administration hours.
For routine appointments we would appreciate as much prior notice
as possible. These can be booked up to one month in advance. You may
consult any doctor within the practice, but it is advisable but not
always possible to see the same doctor who knows your problem.
Surgery
appointments are normally for ten minutes but, if you feel you need
to discuss something at greater length, longer appointments can be
made available; please inform reception.
An appointment is
for one person only. If more than one person needs to be seen more
than one appointment must be made.
HOW
DO I...
OBTAIN
A HOME VISIT?
If you are able to get to the surgery to see your doctor please do
so. Home visits are only for those patients who are too ill to
visit the surgery, not for those for whom it is inconvenient.
Non-urgent home visits should be requested before 11.00am where possible.
After 11.30am, home visits for emergencies only may be requested.
If you ring after 11.00am and your problem is not an emergency the
doctor may not visit you until the following day.
Having no
transport is NOT a reason to request a home visit - we expect patients
to use public transport.
HOW
DO I...
OBTAIN
TEST RESULTS?
You may telephone or call at the surgery after 11.00am to see if the
results of any tests carried out have returned. You will only be given
the result of the test by the receptionist if no further action is
required. Otherwise you will be invited to make an appointment to
see your doctor.
Please allow at least:
three
working days for urine tests
five
working days for blood tests
five
working days for X-rays
Please note that in some cases tests
can take longer.
Results will only be give to the person they are for unless we have written consent from the patient concerned. (Young persons' confidentiality is no exception.)
HOW
DO I...
OBTAIN
A REPEAT PRESCRIPTION?
Acute prescriptions will be issued at the doctors' discretion.
Requests
for repeat prescriptions can be made by sending in your request form
or by calling at the surgery from 9.00 - 11.00am Monday to Friday
and 4.00 - 5.30pm except Thursday. Please allow two complete working
days before collection and make allowances for weekends and public
holidays.
Your prescription can be collected and made up by
any chemist of your choice - just ask the prescription clerk.
Repeat
prescription requests are NOT accepted by telephone except in exceptional
circumstances. Please use the back copy of your prescription to re-order,
marking clearly the items you require.
NB Your repeat
medication requires re-authorisation by the doctor every 6-12 months.
You will be informed of your due date on the back of the prescription.
Please make an appointment.
HOW
DO I...
CHANGE
MY DETAILS?
Please notify us immediately of any change of name and address. Unless
you do this the Health Authority may remove your name from our list
of patients without letting you know.
HOW
DO I...
MAKE
A COMPLAINT?
We have an in-house complaints procedure. Ask for details at reception.
